Everything you need to know about Got Your Team. Can't find what you're looking for? Our support team is just a message away.
Setting up takes about 15 minutes. First, create your account and add your facility details like name, address, and hours. Then add your courts or fields with their individual schedules. You can import existing members via spreadsheet or let them self-register. Our onboarding checklist guides you through each step, and our support team is always available if you get stuck.
Absolutely. We offer a free 14-day trial with full access to all features. No credit card required to start. During your trial, you can set up your facility, add members, and test the booking system with dummy data. Most facilities are up and running within a day.
Not at all. We designed Got Your Team to be intuitive for sports administrators who may not be tech experts. The dashboard is clean and organized, scheduling is drag-and-drop, and most tasks take just a few clicks. We also provide video tutorials and a detailed help center.
Members visit your facility page, select their sport, choose a court and time slot, and complete payment all in one flow. The system automatically checks for conflicts, applies your pricing rules, and sends confirmation emails. You control availability windows, minimum booking times, and cancellation policies.
Yes. You can create recurring or one-time blocks for maintenance, private events, or staff meetings. These blocks prevent members from booking during those times and can be set to show as "unavailable" or "private" depending on your preference.
You can enable automatic no-show tracking. When a member doesn't check in within a configurable window, the system marks them as a no-show. You can choose to automatically charge no-show fees, apply warnings after X occurrences, or simply track patterns in reports.
Yes. Members can book the same time slot weekly or multiple times per week. This is perfect for league practices, regular group sessions, or ongoing court rentals. The system creates individual bookings for each occurrence but allows easy cancellation of the whole series.
You can create unlimited membership tiers with custom pricing. Options include monthly or annual billing, per-visit packages, family plans, peak/off-peak pricing, and student or senior discounts. Each tier can have different access levels, booking limits, and perks like free guest passes.
We integrate with Stripe for secure payment processing. Members can pay via credit card, debit card, or Apple/Google Pay. You can collect deposits, full payment at booking, or set up recurring membership bills. Funds go directly to your account, minus a small transaction fee.
Yes. Members can preload funds into their account wallet, which automatically applies to future bookings. This is popular for families or frequent players who want to avoid repeated transactions. You can offer wallet bonuses (like $10 free for every $100 loaded).
Create a tournament in minutes by selecting the sport, format (single elimination, double elimination, round robin), and number of teams. Set registration dates, entry fees, and rules. Teams register and pay directly through the platform. The system generates brackets, and you can use our AI to auto-balance skill levels.
Yes. Our platform handles both. Leagues run over multiple weeks with standings, playoffs, and automatic scheduling. Tournaments are single or multi-day events with bracket progression. Many facilities run both simultaneously using different court zones.
Absolutely. Our AI-powered team formation feature helps you create balanced teams based on skill ratings. Upload player names and their skill levels (1-10), tell the AI how many teams you need, and it generates balanced rosters. You can also let players form their own teams and just handle the bracket.
We offer several AI-powered tools: an AI reservation assistant that helps members find and book slots via chat, AI court optimization that analyzes your utilization and suggests improvements, AI team formation for balanced tournament rosters, and AI-powered analytics that answer questions like "what was our revenue trend last month?" in plain language.
Members can chat with our AI to find available times, get answers about your facility, or make bookings. The AI understands your specific facility's rules, pricing, and availability. It's like having a 24/7 front desk staff member who never sleeps and always knows your schedule.
AI features are available on our Professional and Enterprise plans. The AI reservation assistant and basic analytics are included. Advanced features like court optimization and custom AI training are available as add-ons. We're continuously expanding AI capabilities based on user feedback.
We integrate with Stripe for payments, Google and Apple Calendar for syncing, Zapier for connecting 500+ apps, and hardware like door access systems and TV displays. We also offer an API for custom integrations. Most facilities find our native integrations cover 95% of their needs.
Yes. Your facility gets a unique subdomain (yourname.gotyourteam.com) or you can connect a custom domain. Many facilities use their existing domain and we handle the technical setup with DNS records.
Security is our top priority. We use bank-level encryption (AES-256), are SOC 2 compliant, and never sell your data. All payment processing goes directly through Stripe - we never store credit card numbers. We also offer two-factor authentication for admin accounts.
We have plans starting at $49/month for small facilities, ranging up to $299/month for large operations. The right plan depends on your number of courts, members, and which features you need. All plans include core booking, memberships, and basic reporting. Visit our pricing page for detailed comparison.
No hidden fees. The price you see is what you pay. Payment processing (through Stripe) has its own standard fees (2.9% + 30¢ per transaction), which is standard in the industry. There are no setup fees, cancellation fees, or per-booking charges.
Yes. You can cancel your subscription anytime with no penalty. We don't lock you into annual contracts unless you choose to prepay for a discount. When you cancel, you keep access until your billing period ends, and you can export all your data.
Our team is here to help you find the right solution for your facility.